We offer hassle-free returns within 7 days of delivery.
Unworn stock items may be returned within 7 days of delivery — no questions asked.
Final Sale / Non-returnable：
• Custom/sublimated jerseys made with your logo, name, number or artwork;
• Made-to-order team sets and wholesale bulk orders;
• Sale/clearance items marked "Final Sale".
These are returnable only if faulty, damaged or incorrect (see Defective Merchandise below).
Defective Merchandise:
If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us.
Pack your return securely, in the original package if possible, and include a note with your order number and reason for return.
We will reimburse the whole cost of the Products returned by the Customer, provided that they are in their original packaging and that they have not been worn nor damaged.
Buyers are only responsible for the return shipping fees for warranty items. (In most cases, buyer will only have to return the problem piece rather than the entire package.).
If your item is faulty, damaged or wrong, email service@cutarama.com with photos within 48 hours of delivery. For custom items we'll reprint or refund; for stock items we'll replace or refund, and we cover return shipping on verified faults.
Before you return your merchandise please follow the steps below:
-Take a picture of the defective/incorrect item(s) showing the issue.
-Email us at service@cutarama.com
*Further instructions will be given through email.
Items that refundable:
We do our best to serve our each customer the best that we can.
We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.
Merchandise which is damaged or missing components is not refundable.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, only partial refunds are granted (if applicable).
Buyers are responsible for return shipping with proper packaging.
Refund:
On receiving items, we will refund you immediately.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
The time of refund hit your account:
Refunds are issued to your original payment method within 3–5 business days of us receiving the return; your bank may take a further 5–10 business days to post it.
Cancellation:
Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.
Please contact our Customer Service to get the return address.