Please read the following important terms and conditions before you buy anything from us and check that they contain everything which you want and nothing that you are not willing to agree to.
APPLICABLE TO ALL ORDERS
All orders are placed under these Terms & Conditions. By placing an order you accept these terms; we reserve the right to refuse or cancel any order for any reason (e.g. pricing error, fraud suspicion, stock unavailability).
ONLINE STORE CONDITIONS
By agreeing to these conditions of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the conditions will result in an immediate termination of your Services.
GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these conditions.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
PAYMENT
1. Payments are processed through an encrypted, PCI-DSS-compliant gateway (Stripe/PayPal). We never store your full card details.
2. Your card is charged only when your order is confirmed.
MODIFICATIONS TO THE SERVICES AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
DELIVERY
We ship to customers worldwide. Delivery is subject to the destinations and restrictions set out in our Shipping Policy; some remote regions may be quote-based. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence. For international orders, the buyer is responsible for any import duties, taxes or customs clearance fees. Delays caused by customs, carrier issues, weather or other events beyond our reasonable control are not grounds for refund or cancellation.
You agree not to hold the website liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Conditions of Use of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
DATA PROTECTION
Any personal information collected in relation to the use of this website will be held and used in accordant with our Privacy Policy, which is available on our Site.
OUR RIGHTS
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
WARRANTY
Non-custom stock items are covered by a 12-month warranty against manufacturing defects (fabric, stitching, print fading under normal use). This warranty does not cover normal wear, misuse, improper washing, or damage after delivery. Custom/sublimated items are warranted for print and fabric defects only. This warranty is your exclusive remedy and replaces all other warranties, express or implied, to the extent permitted by law.
DAMAGE
You are responsible for ensuring the goods are received in good condition upon delivery.
Inspect your parcel when it arrives. If items are damaged, defective or incorrect, email service@cutarama.com with photos of the packaging and the item within 48 hours of delivery. We'll arrange a replacement or refund at no cost to you. Damage or shortage reported more than 48 hours after delivery, or parcels signed for as "received in good order", may not be eligible for a claim — the Return & Exchange policy will then apply.
Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Any claim made after the delivery team has left your premise will not be entertained. Return policy will automatically apply for orders with unsigned delivery orders.
LIMITATION OF LIABILITY
Our maximum aggregate liability to you, whether in contract, or otherwise, shall not exceed the amount received from you for the relevant product(s) purchased.